Features | Emergency Dispatch Africa

At the press of a button, the user is connected to the Emergency Call Centre, while their exact position is seamlessly sent in the background. The user is immediately receiving medical help over the phone and can rest assured that the ambulance will be able to find them.

1-touch emergency request

User is connected to the Emergency Call Centre via phone call, while their exact position is seamlessly sent in the background.

Personalized account profiles

If they wish, users have the option of adding some of their critical health information in their profile. In case of a health emergency, this information (ie. Epipen allergy) will be shared with the dispatched crew, allowing them to better prepare for their arrival.

User privacy always maintained

The user’s location can only be tracked once the user presses the emergency request button, and can only be initiated by the user. In this way, the user’s privacy is always maintained.

Built-in backup communication technology

Cellular data network is often unreliable. Although 3G/4G is the quickest way of sending location data, if a user’s cellular data network (3G/4G) is down, the dispatcher can still receive the user’s location; made possible by our built-in backup communication technology.

The dispatcher automatically receives the user’s location and can dispatch an ambulance with a simple click using the built-in fleet management system. All while automatically passing on key details from the call in real-time to paramedics. This significantly decreases the amount of multitasking, allowing them to focus on what’s most important - helping the person in need.

Unlimited dispatchers, ambulances and responders

Scalable by nature, the fleet management allows for unlimited dispatcher, ambulance and paramedic accounts.

Provide life-saving information

Using the Medical Index to provide emergency advice to the caller and follow appropriate protocols.

Streamlined dispatch

The user-friendly system is designed to be as simple and intuitive as possible for dispatchers.

Fleet management

View ambulance real-time locations, ambulance relocations, dispatch queues, staff onboard, inventory tracking, etc. Along with detailed logs and stats for every individual and team.

Fleet management

View ambulance real-time locations, ambulance relocations, dispatch queues, staff onboard, inventory tracking, etc. Along with detailed logs and stats for every individual and team.

Real-time communications

Critical information about the caller that the dispatcher types into the interface is shared in real-time with dispatched ambulances, allowing for paramedics to be better prepared and more effective once at the scene.

Adaptable mobile system

With infrastructure being unreliable at times or in the event of a major catastrophe, our adaptable system allows the dispatchers to pick- up-and-go and operate the cloud-based EMS system from anywhere, with just a laptop and an internet connection.

All ambulances are equipped with GPS-enabled smartphones/tablet devices, in constant connection with the cloud, and thus the Emergency Call Centre. Paramedics receive the exact location of the user and are shown the fastest way to get to the user. Key information collected by the dispatcher is also being shared in real-time with paramedics. This ensures paramedics are fully prepared to help the user as soon as they arrive on-site.

Real-time tracking and route optimization

Ambulances automatically track and share their locations, finding the quickest route while navigating to the target locations.

Multi-media upload capability

Ambulance personnel can attach image/video/audio files to incident reports.

Real-time communications

Ambulance personnel receive all critical information allowing them to be better prepared and more effective once at the scene.

This App allows supervisors to view key metrics of the system on-the-go, such as ambulance response times, dispatching efficiency, dispatch reports, efficiency tracking for both individuals and teams, etc.

Key metrics summary

Supervisors can view all the key metrics of the EMS system on their personalized dashboard, such as vehicle response times, dispatching efficiency, dispatch reports, efficiency tracking for both individuals and teams, etc. This is useful when assessing performance (ie. during training) or improving current standard operating protocols.

Real-time communications

Supervisors have the option of receiving real-time notifications and status updates of emergency situations.

Key metrics summary

Real-time communications

Supervisors have the option of receiving real-time notifications and status updates of emergency situations.

Multi-agency/mass casualty capability

Dispatch multiple responders to a single incident, link multiple incidents to one umbrella case, etc

Customizable GIS capabilities and map integration

Customize geographical boundaries for dispatching and responses, ensuring all incidents are assigned to appropriate units.

Customized geo-fencing

GIS and map layers seamlessly integrated across the system.

Secure and robust infrastructure

The system is built upon a secure and robust cloud infrastructure, with 24/7 monitoring and strict authorization rights and controls. We strive to meet the highest standards for data security and ensure that data storage is compliant with all relevant regulations.

Secure and robust infrastructure

AI learning capabilities

Learning from data makes for a smarter system. From dispatching efficiency and response times, to tracking both individuals and teams, we look to optimize all parts of the system.

Customizable analytics

Receive all key data of the EMS system such as detailed incident reporting in a historical database, detailed logs and stats for every individual and team, efficiency stats, heat maps, etc.